Privacy Policy

Introduction

Chaal.pro (“we”, “us”, or “our”) is operated by AXPIR Tech India LLP. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

By using Chaal.pro, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

Information We Collect

• Account information: email address, username, age group, skill level, language preference, and password when you register.
• Learning data: lesson progress, practice results, streaks, achievements, and gameplay statistics used to personalise your experience.
• Usage data: device type, browser, IP address, and interaction patterns to improve performance and security.
• Communications: emails or support messages you send to us at hi@chaal.pro.

How We Use Your Information

• To provide, personalise, and improve the Chaal.pro learning experience.
• To maintain your account, process logins, and send essential service updates.
• To track progress, award achievements, and schedule spaced-repetition reviews.
• To respond to support requests and monitor platform security.
• To comply with legal obligations and enforce our terms.

Data Sharing

We do not sell your personal information. We may share data with trusted service providers who help us host, secure, and operate the platform, and only when required by law or to protect our rights.

Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. However, no online service is completely secure, and we encourage you to use a strong, unique password.

Your Rights

You may access, update, or delete your account information through your profile settings. You can also contact us at hi@chaal.pro to request data deletion or ask questions about your data.

Children’s Privacy

Chaal.pro includes child-friendly content, but users under the age of digital consent should use the platform under parental guidance. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date above or through the platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hi@chaal.pro or write to: